99.9% Service Uptime Guarantee

TUXG Hosting is committed to 99.9% monthly service (http, ftp, pop, imap, smtp) uptime on all shared hosting plans that we offer. Should we fail to deliver this for any given calendar month, affected client(s) will be sent the pro-rata refund cheques for the duration of excessive downtime (or amount credited to their account). The way we calculate this amount is:

• 99.89% to 99.50% uptime = 25% refund on pro-rata monthly amount paid
• 99.49% to 99.00% uptime = 50% refund on pro-rata monthly amount paid
• Below 99% uptime = 75% refund on pro-rata monthly amount paid (or) one month of free hosting (extension)

Refunds can be claimed by mentioning the downtime details to info at tuxghosting.com. TUXG Hosting can offer refunds only if our monitoring systems support the claims.

Scheduled downtime, planned maintenance and malicious attacks are not covered under the guarantee. (Refer to our main uptime monitor here and the second one here, both checking us every minute. And here are our server uptime details).

30 Min. Support Response Guarantee

TUXG Hosting assures that all calls to our support numbers and support tickets logged through the client support portal are responded to within 30 minutes during regular business hours on any working day.

30 Day Money Back Guarantee

TUXG Hosting guarantees that if you are not happy with our hosting service, just cancel your account within 30 days and we will issue a full refund.